Contact
We typically respond within 48 hours.
Use this form to reach IT-BAER, the company behind CYNC, about the product, your subscription, privacy or legal topics. Every CYNC license includes email support, and messages from this form reach the same inbox.
Common contact questions
How do I get support for CYNC?
Every CYNC license includes email support at [email protected]. You can also send your question with this form and choose the subject that fits. We typically respond within 48 hours.
How do I change or cancel my subscription?
Open the Manage Subscription page to reach the Stripe customer portal. There you can change your user count, and Stripe prorates the difference on your next invoice. A cancellation takes effect at the end of the current billing period, and you keep full access until then.
How do I report a bug?
Choose Bug Report as the subject and describe what happened, what you expected, and which CYNC version you run. A short description of your sync setup helps us reproduce the problem faster.
Where do privacy and legal questions go?
Choose Privacy or Legal as the subject. The privacy policy and the terms of use describe how IT-BAER handles data and licenses; you can find both in the footer of every page.